Support

Answers first, email second — most of what looks broken is iOS being honest.

Blocking stopped working

Check Settings → Screen Time on your iPhone: if Ember's access was turned off there, every shield drops — iOS owns that switch, and any running session ends marked "ended by system". Re-allow access and light a new flame.

An app I blocked is still reachable in Safari

Blocking an app does not block its website. Add the site to your blocklist too (the picker's Websites section), or accept the limit — we state it plainly rather than pretend.

Focus shorter than 15 minutes doesn't block

Apple's Screen Time system refuses enforcement intervals under 15 minutes, so shorter focus rounds run timer-only. That's iOS's floor, not a setting.

I'm stuck in a Strict session

Strict is the point — but the fire escape is real: on the session screen tap "Emergency exit", hold for 30 seconds, write one sentence, and the session ends (logged honestly as broken). Calls always come through regardless.

Restore my purchase

Settings → "Restore purchase", signed into the same Apple ID. The unlock is a one-time purchase — there is no subscription to manage or cancel.

Refunds

Purchases are processed by Apple, so refunds go through them: reportaproblem.apple.com. We're not offended — ask Apple, they're generous, and so are we.

Still stuck?

Email tepoyanpet@gmail.com — in English or Russian (можно по-русски). Include your iOS version and what you expected to happen; screenshots help.